Can I change or cancel my order? Until when?
It depends on where the order is. Not paid yet: do not pay it and place a new one. Paid, but your file not sent yet: it can still be cancelled and refunded. File approved, or in production: nothing can be changed. In every case, write to us from My account → Support at once.
Write the order number and what you want to change. We check where the order stands and answer by email.
| Not paid | nothing to undo: leave the order unpaid and place the right one. We cancel the old one. |
|---|---|
| Paid, file not yet uploaded | the order can be cancelled and refunded in full. |
| Paid, file received, checked and approved | the flag is already being made: most probably nothing can be changed. |
| In production or shipped | nothing can be changed. See the articles on returns and on defects. |
The limit, said plainlyA phone call or a chat cannot change an order: the confirmation always comes by email, through your request in My account → Support.
Write to us